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Policies (Privacy, Returns, Shipping)

Privacy Policy Statement

This is the web site of Hibiscus Island Home LLC.

Our postal address is
2 NE 39th Street
Miami FL 33137

We can be reached via e-mail at info@hibiscusislandhome.com
or you can reach us by telephone at 305-576-9979

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.

We collect the domain name and e-mail address (where possible) of visitors to our Web page, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, payment information (e.g., credit card number and billing address).

The information we collect is used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, , disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by or we do not share our data.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number, writing to us at the above address.

Upon request we provide site visitors with access to a description of information that we maintain about them.

Consumers can access this information by e-mail us at the above address, write to us at the above address, writing to us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers, transaction information, communications that the consumer/visitor has directed to the site.

Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Return Policies

Accessory Return Policy
Your complete satisfaction with our product is guaranteed. Accessory items may be returned or exchanged in their original packaging within
14 days of receipt. Simply follow the Return/Exchange Instructions on the invoice included with your package.

Items purchased online (not including furniture) can be returned or exchanged at any of our Hibiscus Island Home retail locations, or by following the mail return instructions on the back of your receipt.
However, items purchased at a Hibiscus Island Home store can only be returned or exchanged at our retail stores. Items purchased at a Hibiscus Island Home store will be subject to the In Store Return exchange and refund policy posted in each store, please check your receipt for more details. Click store locations to view our retail establishments.

PayPal returns
PayPal orders may be returned at any Hibiscus Island Home store location for credit back to your PayPal account. Please allow 2-3 weeks for your account to be credited.
Exact items can only be exchanged for PayPal orders.

Shipping Charges
Shipping charges are non-refundable for items purchased online. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Hibiscus Island Home will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for UPS or  Fed ex pick up and or inspection.

If we request that you return the merchandise to us, we may reimburse you for return shipping expenses at our discretion. Hibiscus Island Home may only reimburse you for the ground shipping expense that was charged for shipping the item(s) originally to you. We will not reimburse you for overnight, express or other special services used at your discretion.

Holiday, seasonal and sale items
Items with prices ending in 9 are final sale and cannot be returned or exchanged. Due to the seasonality of some items, holiday merchandise cannot be returned or exchanged after the holiday date has passed.

Furniture Return Policy
Online and phone orders shipped to you via  UPS or FedEx may be returned within 3 days of receipt with pre-authorization by Hibiscus Island Home.

To arrange a return for a UPS or FedEx delivered furniture item please call 305-576-9979

Furniture items must be properly packaged in the original shipping containers and packaging materials. Shipping charges for furniture deliveries are non refundable. Return delivery charges and restocking fees will apply.

If you choose to return a furniture item, Hibiscus Island Home will not reimburse you for any unauthorized shipping expenses incurred by you.

Furniture purchases cannot be returned to any Hibiscus Island Home store location.

Refunds or exchanges for UPS or FedEx furniture returns will be processed when the item(s) has been received in our warehouse or drop ship location. Please allow up to 2 to 3 weeks for your refund or exchange to process.

If a furniture item delivered to you via UPS or FedEx arrives damaged, please call us immediately at 305-576-9979. Retain all packing materials unless instructed otherwise by Hibiscus Island Home. We may require photos of any damage prior to processing your order.

For further information on our furniture return policy on curbside, local, and freight deliveries please call 305-576-9979 and speak to one of our Sales Specialists or Customer Service representatives during business hours.

Credits to your charge card
Credit card and PayPal refunds will only be credited to the credit card or account used on the original purchase. It will take 2-3 weeks from the date that Hibiscus Island Home has received your return for your account to be credited. If you made a purchase using a check or money order, your refund will arrive in 2-3 weeks of receipt of your return.
Orders purchased with a Hibiscus Island Home Gift Card will have a new gift card issued for the value of the returned items.

How to make an accessory return or exchange Follow these steps:
Complete the required information on the Return/Exchange Form, located on the back of the original packaging invoice.
If you wish to make a return or an exchange please indicate the
following: tell us the reason why, and let us know what item you now desire by telling us the SKU, product description, and price of the new item.
Pack and seal your return securely in the original package if possible.
Include the completed Return/Exchange Form. Packages must be returned prepaid. We recommend you insure all packages. Hibiscus Island Home cannot accept C.O.D. deliveries.
Eligible returns made without a receipt will be issued a Hibiscus Island Home Gift Card for the current value of the returned item(s).

Mail your package to:
Hibiscus Island Home
Attn:Online Return Center
2 NE 39th Street
Miami Fl 33137

Where to return or exchange an item
If you would like to bring your accessory return or exchange to any of our Hibiscus Island Home retail store locations, please do so during store hours. Make sure you bring the original invoice to the store with you to indicate an online purchase.

Sale Price Adjustments
Sale price adjustments must be made within 10 days of the original ship date unless otherwise specified. Seasonal and holiday items are excluded.

Shipping Policy

and Methods of Shipping

PLEASE NOTE-
In an effort to keep cost down, use less packing materials, and use less fuel, all part of our company's environment statement, some furniture will require some assembly, instructions are included, and we are here to help should you have any questions, simply call us at 305-576-9979

UPS and FedEx make up our major carriers. We will ship your order from either our distribution center in Miami Florida or from one of our store locations, to reach you in your requested shipping timeframe. We also use a variety of other major carriers to support our larger deliveries. Items purchased together will not necessarily be shipped together. All ship times are in business days. Please allow 1 to 3 business days to process your order prior to shipping.

Curbside Shipping: Some oversized items may be too large for UPSs or FedEx shipping. Those items will be shipped to you via Freight Delivery Curbside Drop Service. You will sign for the delivery at the curb.
Curbside Delivery can take three to four weeks to arrive once shipped  from our warehouse. Items needing Curbside Delivery will be noted in the product description.

Product availability and pricing are subject to change without further notice. Delivery and Special Handling charges are based on total value of your order and the size, shape or weight of the item(s) being purchased. All orders received will be shipped with a signa ture requested for delivery.

When shipping orders to Alaska, Hawaii and, Puerto Rico, only Standard
5 to 9 Business Day service is available. APO/FPO orders will be shipped via the U.S.P.S. and delivery times will be longer. To inquire about ordering items to ship to Puerto Rico or APO/FPO boxes please call 305-576-9979.

If there is a delay in the shipping of part of your order, we will notify you of the items(s) that may be affected. Also, please note, depending on the size of the item ordered and the number of pieces requested, all items ordered may not arrive in the same box or on the same day. Items showing the CALL STORE  FOR AVAILABILITY message may still be available to you if you call 305-576-9979 Please have the SKU number of the item(s) you wish to inquire about. Note: items on SALE cannot be ordered unless already available on the web site. (these items are identified by ending in 99 cents)

All orders are subject to a 1/2 percent handeling fee.( 1/2 percent of your pre tax order)

Costs of shipping

Shipping Rates

Continental United States

Order Total-
(Before Tax) Standard Ground
(5-9 Business Days)

18% Shipping Charge - (the shipping Charge will be 18% of your pre tax
order)


Alaska, Hawaii, or Puerto Rico 28% of Total Order

APO/FPO
(Mailed from Post Office) Use the rates above
(delivery from store only) Not Available

Furniture Deliveries

Hibiscus Island Home has four different shipping methods for delivering
furniture. The method employed depends on the delivery zip code and the
quantity and or type of furniture. Not all options will be available
for all orders.

It is the customer’s responsibility to measure to be sure that the
items purchased will fit through all doorways, halls, stairwells,
elevators or any other passageways. None of the delivery services offer
a hoisting service.

A delivery charge will be assessed for each time that a delivery is
made to a single address. All furniture deliveries require a signature
at the time of delivery.

Local Delivery: Local Delivery is based on your zip code and its
proximity to our store locations within the contiguous United States.
Please contact the nearest location for more detials on Local Delivery
or call 305-576-9979

Freight Delivery: Freight Delivery is based on your zip code within the
contiguous United States. The delivery fee includes up to two pieces of
furniture . Delivery times range from four to five weeks from the time
your order leaves our warehouse.

Freight Curbside Delivery: Some smaller pieces may be available for
Curbside Delivery, a drop service delivered to you on your curb. A
signature is required upon delivery. Items like mirrors, ottomans,
benches, and nightstands are some of the items that may be shipped via
Curbside Delivery. There are n
o additional services, such as in-home
placement, assembly etc.Curbside delivery is available only in the
contiguous United States.

UPS or FedEx Delivery: Some of our smaller furniture pieces are
eligible for FedEx delivery using Standard Shipping. Shipping costs are
based on the total retail value of the order plus any related “Special
Handling Charge” that may apply. Furniture shipped via UPS or  FedEx
can be expected in five to nine business days. Signature is required
upon delivery. There are no additional services, such as in-home
placement, assembly etc. with FedEx delivery. Furniture items that are
eligible for FedEx delivery will be noted in the product’s description.

For more information on the delivery options that are available for our
furniture, including shipping to Hawaii and Alaska, please call
305-576-9979 and speak to one of our Sales Specialists during business
hours.

Delivery surcharges and restrictions

A delivery surcharge will be added to certain items due to special
handling and shipping requirements (size, weight, etc.). These charges
will be noted by the retail price of the item to which they apply. They
will also be noted after the sub-total of your order in addition to the
regular shipping/handling charges.

Shipping locations

We currently ship to all U.S. residential and business addresses in all 50 states. For APO/FPO addresses, please enter APO/FPO as the city, the correct U.S. state and your APO/FPO IP code. We currently do not offer international shipping online, for more information on International shipping, including shipping to South America please call 305-576-9979

You may e-mail us at customerrelations@Hibiscusislandhome.com or
contact us at 305-576-9979
Monday - Friday
10:00am - 6:00pm (EST)

Saturday
10:00am - 4:00pm (EST)

Closed: Thanksgiving Day and Christmas Day


International shipping restrictions
Hibiscus Island Home Online currently does not ship internationally.


Shipping methods for backordered items
If items are temporarily out-of-stock, we will contact you as soon as
possible by phone or email. You will have the choice to keep the order
as placed, adjust it to exclude the backordered item or cancel the
order. The total shipping and handling charges will be appropriately
adjusted and charged as the merchandise is shipped. Please note total
shipping and handling charges will not increase for split orders of
accessory items.


Special order items

Special order items are not in stock and will ship in approximately
four to six weeks from the time of order. Combining Special Order items
with merchandise that is in stock on orders will cause a delay in the
shipping of the order until all of the items have arrived and are
available for shipping.